Water Safety Products | Terms & Conditions

customer service 1-800-987-7238 ext. 4

It is our mission at Water Safety Products, Inc. to assist in saving more lives by working in partnership with Lifeguard Professionals around the world, providing the creative, quality equipment and uniforms needed to perform their ever-vigilant duties in times of water emergencies.

Delivery: Water Safety Products, Inc. stocks inventory year-round, with our peak shipping season being March through June. Normally orders leave our warehouse within 48 hours. No delivery request is considered unreasonable; please don't hesitate to ask. Please keep in mind that custom orders require additional lead time; call for delivery information on your custom order.

Commercial Orders: Terms are either 2% 10 days or Net 30 days, with approved credit only. Terms will not be considered until a credit application has been completed and approved by credit department (click here to download our credit application).We also accept all major credit cards. Freight charges are added to all orders, which are F.O.B. Indian Harbour Beach, Florida.

Government Purchase Orders: Military, government agencies, and municipalities are 2% 10 days or Net 30 days with approved purchase order, or credit card.

Freight charges are added to all orders, which are F.O.B. Indian Harbour Beach, Florida.

International Orders: We gladly accept international orders - we are the number one international shipper in the lifeguard business! Goods will be shipped after bank acknowledgment of funds transfer. Other payment options are Visa, MasterCard, American Express, or Discover. When a Pro Forma invoice is required for advance payment, no order changes will be accepted after the Pro Forma invoice is issued.

Personal Orders: The only accepted method of payment is by major credit card. When calling for an order, please have your order information, credit card number, and credit card billing address available.

Freight Charges are added to all orders. All orders are F.O.B. Indian Harbour Beach, Florida unless otherwise approved. Life vest orders of 72 pieces or more are F.O.B. manufacturer (Texas).

Samples: Samples are available on request. They are billed Net 30 days, or to your credit card. You may inspect the product and return it unused within 30 days for full credit. If you prefer to test the garments, the invoice must be paid within 30 days.

Returns: ALL RETURNS MUST BE AUTHORIZED. Caller will receive a return authorization form. This form, plus a copy of your original invoice, must be included with your returned goods. There is a 15% restock fee, unless the return is due to our error. No returns are allowed after 30 days. No returns on custom goods.

Swimsuit Returns
Swimwear that is thought to be defective and is being returned for our inspection MUST BE LAUNDERED AND CLEAN, or it will not be considered for replacement.

Allowable Swimsuit Returns

Unused suits in new condition

Center chest lifeguard and cross embroidered women's suits

Left leg lifeguard and cross embroidered men's suits

Swimsuit Returns Not Allowed

Silkscreened logos of any type

Custom embroidered swimsuits

Lifeguard and cross embroidered women's suits if you choose left hip placement

Lifeguard and cross embroidered men's suits if you choose logo placement other than left leg

Cash Refunds:
Cash refunds will be issued only in the case of overpayment, NOT on returns.
Credit to your account will be issued on returns. This credit must be used within one (1) year of issue date.